990k Privacy Policy — Your Data is Safe With Us

Introduction & Commitment

990k (referred to as "we", "the platform", or "990k") is a trusted online gaming and betting service in Bangladesh. Through 990k.wine, we provide millions of Bangladeshi users with a safe and transparent gaming experience.

Our Privacy Policy is written in plain language so you can clearly understand what we do with your information. We believe transparency is the foundation of trust. This policy clearly states where your data goes, who can see it, and how long it is retained.

By using the 990k platform or creating an account, you are considered to have read and accepted this Privacy Policy. If you have any questions, our support team is always ready to help.

What information we collect

990k only collects information that is necessary to operate the platform smoothly, keep your account secure, and fulfill legal obligations.

How We Collect Data:

• Directly from you: At the time of registration, KYC verification, and support interactions.
• Automatically: Device and browsing information collected while you use the platform.
• From Payment Providers: Information required to confirm transactions.

How we use your information

990k uses your information only for specific, legitimate purposes. Below we clearly outline what those purposes are:

• Account management: Completing registration, verifying logins, and securing your account.
• Service Delivery: Enabling gameplay, processing deposits and withdrawals, and issuing bonuses.
• KYC verification: Meeting legal requirements for age verification, identity confirmation, and anti-money laundering compliance.
• Customer Support: Resolving your complaints, questions, and issues.
• Responsible Gaming: Detects unusual betting patterns and provides assistance where needed.
• Security: Detecting fraud, cheating, and multiple accounts.
• Improvement: Improving platform performance and enhancing the user experience.
• Marketing (Optional): Sending you relevant offers and promotions with your consent.

Data Sharing & Disclosure Policy

990k never sells or commercially rents your personal information to third parties. However, limited data may be shared with our trusted partners in certain circumstances:

• Payment Provider: Payment gateways such as Mobile Banking, Nagad, and Rocket receive the information necessary to process transactions. Each operates under its own privacy policy.
• Game Provider: For Live Casino or third-party games, only the minimum data required to manage game rounds is shared.
• Legal authorities: Information may be disclosed in response to a court order, government directive, or valid request from a law enforcement agency.
• Security Partners: Fraud detection and cybersecurity service providers operating under strict confidentiality agreements.
• Business Changes: In the event of a change in ownership or merger of 990k, data may be transferred — you will be notified in advance.

Data Protection Measures

990k uses industry-leading technology to protect your data. Our security infrastructure continuously monitors and safeguards your information.

• 256-bit SSL/TLS Encryption: All data transmissions occur over fully encrypted channels.
• Encrypted Database: Stored data is protected with AES-256 encryption.
• Firewall & DDoS Protection: Prevention of unauthorized access and cyberattacks.
• Two-Factor Authentication (2FA): An additional layer of security for account login.
• Regular Security Audits: Regular system audits conducted by third-party experts.
• Strict Access Controls: Only authorized personnel can access data on a need-to-know basis.
• Real-Time Monitoring: 24/7 suspicious activity detection system.

Cookies Policy

990k uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your experience on the platform.

Types of cookies we use:

• Essential cookies: Maintaining login sessions and ensuring security — these cannot be disabled as they are essential for the platform to function.
• Functional Cookies: Remembers your language preference, game settings, and site preferences.
• Analytical Cookies: To understand which parts of the site are used most — without identifying individual users.
• Marketing Cookies (Optional): To show you relevant ads and offers based on your interests.

You can manage cookies through your browser settings. However, disabling essential cookies may limit certain features of the platform.

Your rights

As a 990k member, you have important rights regarding your personal information. We respect these rights and are ready to assist with any request.

Data Retention Period

990k retains your data only for as long as it is necessary or legally required. The general policy is:

• Account information: While the account is active and up to 5 years after closure.
• Transaction Records: Up to 7 years as required by financial regulatory authorities.
• KYC documents: Up to 5 years after account closure for legal purposes.
• Game Logs: Up to 2 years, after which data may be anonymized and retained for analytics.
• Support Contact: Deleted 2 years after last contact.
• Marketing Preferences: Updated immediately after opt-out.

Once the required retention period has ended, your data is securely deleted or anonymized so that you can no longer be identified.

Minor Protection Policy

990k is strictly for users aged 18 and above. Under no circumstances do we collect information from or provide services to minors.

• Age is verified at the point of registration.
• Age is re-verified via KYC in cases of suspected irregularity.
• If a minor is identified, the account is immediately closed and all associated data is deleted.

Privacy Policy Updates

990k may update this Privacy Policy from time to time. In the event of any significant changes, we will:

• We will send an SMS notification to your registered mobile number.
• We will display an on-screen alert when you log in to the platform.
• We will update the "Last Updated" date at the top of this page.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. We recommend checking this page regularly.

Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our dedicated support team:

Our support team provides assistance and typically responds within 24 hours.